Privacy Policy

I.N. Therapy Berkshire

Last updated: 14 October 2026

1. Who We Are

I.N. Therapy Berkshire provides Clinical Psychology services, including autism and ADHD assessments, psychological therapy, psychological assessments, parent support and other specialist psychological services.

We are committed to protecting your privacy, respecting confidentiality and handling your personal information responsibly.

This Privacy Policy explains what information we collect, why we collect it, how we use and protect it, and your rights under UK data protection law.

Contact details

I.N. Therapy Berkshire
Egremont, Newbold College
St Mark's Road
Binfield
RG42 4AN

Email: info@intherapyberkshire.co.uk

Website: www.intherapyberkshire.co.uk

For data protection purposes, I.N. Therapy Berkshire is responsible for determining how and why personal information is processed in connection with its services, subject to any arrangements with other organisations.

Our practice is registered with the Information Commissioner's Office (ICO).

We process personal information in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and other applicable data protection legislation.

2. What Personal Information We Collect

The information we collect depends on how you interact with us and which services you access.

This may include:

Name, address and contact details, including telephone number and email address.
Date of birth and relevant personal information.
Parent, carer or emergency contact details, where appropriate.
GP and other relevant healthcare professional details.
Information about physical health, psychological wellbeing, developmental history, education and support needs.
Information provided during psychological assessments, consultations or therapy sessions.
Assessment questionnaires, clinical observations, reports and correspondence.
Information received from parents, carers, schools, healthcare professionals or other relevant individuals and organisations.
Payment, invoicing and private health insurance information, where applicable.
Information submitted through website contact forms.
Name, email address and subscription preferences when you choose to join our mailing list.
Technical information collected through our website, such as cookie preferences and website usage information.

We only seek to collect information that is relevant and necessary for the purpose for which it is being used.

3. How We Collect Your Information

We may receive personal information:

Directly from you when you contact us, complete a form, arrange an appointment or access our services.
From parents or carers contacting us on behalf of a child or young person.
Through consultations, assessments, questionnaires and therapy sessions.
From professionals involved in your care or assessment, where there is an appropriate lawful basis for sharing information.
Through referrals from GPs, schools, healthcare professionals, local authorities or other organisations.
When you subscribe to our mailing list or contact us through our website.

Where information is obtained from another person or organisation, we handle it in accordance with applicable data protection and confidentiality requirements.

4. How We Use Your Information

We use personal information to:

Respond to enquiries and provide information about our services.
Arrange appointments, consultations and assessments.
Provide psychological assessment, therapy and other clinical services.
Develop psychological formulations, recommendations and assessment reports.
Communicate with clients, parents, carers and relevant professionals.
Maintain accurate and appropriate clinical records.
Manage appointments, payments, invoicing and administrative processes.
Meet our professional, safeguarding and legal responsibilities.
Maintain and improve the security and functionality of our website.
Provide free resources and send optional email communications to people who have requested them.

We do not use confidential clinical information for marketing purposes.

5. Our Lawful Basis for Processing Information

Under UK GDPR, organisations must have an appropriate lawful basis for collecting and using personal information.

Depending on the purpose, we may rely on the following lawful bases:

Contract: Where processing information is necessary to provide a service you have requested or to take steps before entering into a service agreement.

Legal obligation: Where we are required to process or retain information to comply with applicable legal responsibilities.

Legitimate interests: Where processing is necessary for the legitimate operation, administration or security of our practice, provided these interests are not overridden by your rights and freedoms.

Consent: Where you have freely agreed to a particular use of your information, such as receiving optional marketing emails.

Vital interests: In exceptional circumstances, where processing is necessary to protect someone's life.

Sensitive Personal Information

As a Clinical Psychology practice, we may process information relating to physical health, mental health, neurodevelopmental differences and other sensitive personal circumstances.

This is known as special category data under UK GDPR.

Where applicable, we process this information for the provision of healthcare, psychological assessment or treatment under Article 9(2)(h) of UK GDPR, together with the relevant provisions of the Data Protection Act 2018.

Clinical information is handled in accordance with professional confidentiality requirements.

Where another legal condition applies to the processing of sensitive information, we will ensure that the appropriate requirements are met.

6. Confidentiality and Sharing Information

We take confidentiality seriously and only share personal information where there is an appropriate reason and lawful basis to do so.

Depending on the circumstances, information may be shared with:

Your GP or other healthcare professionals involved in your care.
Other professionals contributing to an assessment, including appropriately involved multidisciplinary colleagues.
Parents or carers, where appropriate and consistent with the individual's rights and confidentiality.
Schools, educational professionals or local authorities where relevant to an assessment or agreed professional work.
Private health insurers where necessary and appropriate.
Professional advisers or regulatory bodies where legally required.
Relevant safeguarding authorities where there is a legal or professional justification for disclosure.
Secure administrative, technology and record-management providers supporting our services.

We seek appropriate consent or agreement for routine professional information sharing where required.

There may be exceptional circumstances where information needs to be shared without consent, including safeguarding concerns, serious risks of harm or legal requirements.

Where possible and appropriate, we will explain such disclosures.

We do not sell personal information to third parties.

7. Children's and Young People's Information

We recognise the importance of protecting the personal information of children and young people.

Where assessments or psychological services involve a child or young person, we may collect information from them, their parents or carers, educational settings and relevant professionals.

We consider the child's age, understanding, capacity, rights and best interests when making decisions about consent, confidentiality and information sharing.

Parents and carers do not automatically have unrestricted access to all information relating to a child or young person. Requests for information are considered in accordance with applicable law and professional guidance.

8. Website Enquiries

When you contact us through our website, we may collect your name, email address, telephone number and any information you choose to include in your enquiry.

We use this information to respond to your enquiry, provide relevant service information and, where appropriate, arrange an initial consultation.

Submitting an enquiry does not automatically add you to our marketing mailing list.

Please avoid including unnecessary sensitive personal or clinical information in general website contact forms.

Where an enquiry develops into a clinical service, relevant information may be incorporated into the appropriate clinical record.

9. Free Resources and Mailing List

We provide free educational and psychological resources through our website, including guides for parents and adults exploring neurodivergence.

These resources can be accessed without joining our mailing list.

You may separately choose to subscribe to receive occasional emails containing:

Information about autism, ADHD and psychological wellbeing.
Practical resources and educational information.
Details of parent support programmes, workshops and training.
Updates about our assessment and psychological support services.

When you subscribe, we collect your email address and, where provided, your name.

We rely on your consent to send these marketing communications.

Where double opt-in is enabled, you may be asked to confirm your subscription by email.

You can unsubscribe at any time using the link provided in our marketing emails or by contacting info@intherapyberkshire.co.uk.

Withdrawing consent to marketing will not affect your access to our clinical services or free resources.

We do not automatically subscribe individuals to marketing communications because they have downloaded a resource, made an enquiry or accessed our services.

10. Website Hosting, Cookies and Third-Party Services

Our website is hosted using Wix.

Wix may process certain personal and technical information on our behalf to support website hosting, contact forms, website functionality and email communications.

We may also use third-party services to support appointment administration, secure communication, clinical record management, payments and other operational functions.

Where third-party providers process personal information on our behalf, we take steps to ensure appropriate data protection arrangements are in place.

Some providers may process or store information outside the United Kingdom. Where international transfers occur, we will ensure that appropriate safeguards are in place as required by UK data protection law.

Our website uses cookies and similar technologies. Some are necessary for the website to operate, while others may support analytics or additional functionality.

Where required, visitors will be asked for consent before non-essential cookies are used.

Further information is available in our Cookie Policy.

11. How We Store and Protect Your Information

We take appropriate technical and organisational measures to protect personal information against unauthorised access, accidental loss, misuse or disclosure.

These measures include, where appropriate:

Password-protected and encrypted devices.
Secure electronic systems for storing and managing information.
Access restrictions to confidential records.
Appropriate safeguards for electronic communication and information sharing.
Secure storage and disposal procedures.

Access to personal information is restricted to individuals who require it for legitimate professional or administrative purposes.

Although we take reasonable steps to protect information, no electronic system can guarantee absolute security.

12. How Long We Keep Your Information

We retain personal information only for as long as necessary for the purposes for which it was collected, including relevant professional, legal, regulatory and safeguarding requirements.

Clinical records: Clinical records are retained in accordance with our professional record-retention policy and applicable requirements. Retention periods may differ for adults and children, and may be extended where safeguarding, legal or other circumstances require this.

Website enquiries: Enquiry information is retained for an appropriate period according to the nature of the enquiry and whether it develops into a clinical service.

Financial records: Relevant financial and accounting information is retained in accordance with applicable legal and tax requirements.

Mailing list information: Subscription details are retained while you remain subscribed, subject to appropriate retention, deletion and suppression procedures.

When information is no longer required, it is securely deleted, destroyed or anonymised as appropriate.

13. Your Data Protection Rights

Under UK data protection law, you have rights relating to your personal information.

These include:

Right of access: You can request a copy of the personal information we hold about you.

Right to rectification: You can ask us to correct inaccurate information or complete information that is incomplete.

Right to erasure: You can request deletion of your personal information in certain circumstances.

Right to restrict processing: You can ask us to restrict how your information is used in certain circumstances.

Right to object: You can object to certain types of processing.

Right to data portability: In certain circumstances, you can request that information you have provided is transferred to you or another organisation.

Right to withdraw consent: Where we rely on consent, you can withdraw it at any time.

You also have rights relating to certain forms of automated decision-making and profiling.

Some rights are subject to legal exceptions, particularly where clinical records must be retained or information is required for legal, safeguarding or professional purposes.

You will not normally be charged for exercising your data protection rights.

We will respond to requests without undue delay and normally within one month, subject to any lawful extensions or applicable exceptions.

To exercise your rights, please contact:

I.N. Therapy Berkshire
Email: info@intherapyberkshire.co.uk

Or write to:

I.N. Therapy Berkshire
Egremont, Newbold College
St Mark's Road
Binfield
RG42 4AN

14. How to Raise a Concern or Complaint

If you have concerns about how we collect, use or protect your personal information, please contact us so that we can investigate and respond.

Email: info@intherapyberkshire.co.uk

You also have the right to raise a complaint with the Information Commissioner's Office (ICO), the UK's independent data protection regulator.

Information Commissioner's Office

Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Telephone: 0303 123 1113

Website: https://ico.org.uk

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website functionality, legal requirements or information-handling practices.

The most recent version will be available on our website, together with the date it was last updated.