FAQs

How long are therapy sessions?

Therapy sessions are 50 minutes each for individuals. Family and couples sessions can be between 60-120 minutes.

Will the therapy be confidential?

Therapy sessions are entirely confidential. The exception to this is if any clients disclose information to us that indicates either they or another person are at risk of serious harm, we have a duty to disclose this information to a relevant third party eg your GP or social services. We would always talk this through with you beforehand.

How do I cancel a session?

Sessions can be cancelled by email. Appointments cancelled more than 2 days (48 hours) beforehand are not charged.

Cancellations with less than 2 days’ notice, or non attendance, will be charged at the full session rate.

I am struggling, what can I do?

We can offer additional sessions if there is a particular need and if there is availability. These could be on the telephone, online or face to face. Please get in touch to discuss this further with us. 

Please note we respond to emails from Monday-Friday, 9-5. 

If you need urgent help or support, or are unable to keep yourself safe please call your GP, NHS 111, or your local Crisis Support Network.